I Can't Sign In

Some browsers have strict cookie policies that will prevent you from signing into the PageProofer overlay while on your website. This problem is very common in Safari (desktop and iOS) and Internet Explorer. Don't worry, there is an easy fix.

Safari OSX

Open the Safari preferences (Safari/Preferences) and click the Privacy tab. Uncheck the 'Prevent cross-site tracking' option. For older versions of Safari change the 'cookies and website data' option to 'Allow from websites I visit'. Refresh your browser window to sign in.

Safari iOS

Open Settings/Safari and then turn off the 'Block Cookies' and 'Prevent Cross-Site Tracking' option. For older versions of iOS change the selected option to 'Allow from Websites I Visit'. Go back to Safari and refresh the browser to sign in.

Chrome

Open the Chrome preferences and click on the 'Advanced' link on the left side of the screen. Click on the 'Privacy and Security' link and then click on the 'Site Settings' section in the center section. Finally click on the 'Cookies and site data' section in the center section. Make sure the 'Block 3rd party cookies' is disabled (gray).

FireFox

Open the Firefox preferences and click on the 'Privacy & Security' link on the left side of the screen.  Click on the 'Manage Permissions' button in the 'Cookies and Site Data' section. Add 'https://app.pageproofer.com' in the 'Address of website' and click on the 'Allow' button.

Internet Explorer

Open the Internet Options and click the Privacy Tab. Click the 'Advanced' button and select the 'Override automatic cookie handling' option. Pick the 'accept' option for both First-party cookies and 'Third-party cookies'. Click 'Ok' to save the changes and refresh the browser window to sign in.

If those methods do not work, or you are not able to change your cookie policies, you can go to https://app.pageproofer.com and sign in. After signing in return to your website and the PageProofer overlay will now be signed in.

Still need help, email us