FAQ

I don't see PageProofer on my website

Name: PageProofer
Price range: $

Some browsers have strict cookie policies that will prevent you from seeing PageProofer on your website. Don't worry, there is an easy fix.

The first thing to check is that you are signed into PageProofer. Go to https://app.pageproofer.com and make sure you are signed in. Once you are signed in you will see a list of the websites you can use PageProofer on. Make sure the site you are expecting to see PageProofer on is in the list. If you see the website in the list go to the website.

Once you get to the website, if you don't see the PageProofer icon in the lower corner, check your privacy/cookie settings using the guide below for the browser you are in.

Safari OSX

Open the Safari preferences (Safari/Preferences) and click the Privacy tab. Uncheck the 'Prevent cross-site tracking' option. For older versions of Safari change the 'cookies and website data' option to 'Allow from websites I visit'. Refresh your browser window to sign in.

Safari iOS

Open Settings/Safari and then turn off the 'Block Cookies' and 'Prevent Cross-Site Tracking' option. For older versions of iOS change the selected option to 'Allow from Websites I Visit'. Go back to Safari and refresh the browser to sign in.

Chrome/Edge

Open the Chrome preferences and click on the 'Privacy and Security' link on the left side of the screen. Click on the 'Cookies and other site data' section in the center section. Make sure the 'Allow all cookies' is enabled (blue) and the 'Block 3rd party cookies' is disabled (gray or white).

You may also be able to see if Chrome is restricting 3rd party cookies by checking the address bar. The address bar for Chrome browsers that restrict third-party cookies will show an "eye" icon on a site that attempts to access third-party cookies. Click the toggle to allow third-party cookies for the current site. For more information click here.

FireFox

Open the Firefox preferences and click on the 'Privacy & Security' link on the left side of the screen. Click on the 'Manage Permissions' button in the 'Cookies and Site Data' section. Add 'https://app.pageproofer.com' in the 'Address of website' and click on the 'Allow' button.

If those methods do not work or you are not able to change your cookie policies, goto https://pageproofer.com/help and click on the Chat icon in the lower corner.